Ep11 believes you should have full control over your personal data. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
The Six Core Principles We Strictly Uphold
All data transfers on ep11 are secured with 256-bit SSL encryption. Your login credentials, payment details, and personal information are protected to the highest standard — the same level of security used by banks.
Ep11 never sells your personal information to any third party. Your name, phone number, email — none of it is for sale. This is our unwavering policy.
We only collect information that is strictly necessary to provide our services. Requesting or gathering unnecessary data goes against ep11's policy.
Within ep11's internal teams, only authorized personnel can access your data. Every access is logged and regularly audited.
You can view, correct, or delete your information at any time. You have full control over your data at ep11.
Ep11 automatically deletes unnecessary data after the designated retention period. No information is stored indefinitely beyond what is required by legal obligations.
This Privacy Policy ("Policy") EP11describes ep11's commitment to collecting, processing, and protecting the personal data of users on its online platform. By using the ep11.bet website or mobile app, you are deemed to have accepted this policy.
We understand how sensitive your personal data is to you. That's why ep11 has followed a transparent and responsible data management approach from the very beginning. Our goal is to provide you with a safe, trustworthy, and seamless betting experience — and that's only possible when you know exactly where your data goes.
Ep11 collects information from three main sources. The exact data gathered under each category is detailed below.
Information you provide directly during registration, verification, or when contacting Support:
When you browse ep11, our system automatically collects certain technical information:
Ep11 uses the information it collects only for specific, defined purposes. No data is ever used beyond those stated purposes.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, email, mobile number | Account Creation & Communication | Compliance with Terms |
| National ID Card | KYC Age & Identity Verification | Legal Obligations |
| Payment Information | Deposit & Withdrawal Processing | Compliance with Terms |
| Betting History | Service Improvement & Personalised Experience | Legitimate Interest |
| IP & Device Information | Security & Fraud Prevention | Legitimate Interest |
| Browsing Behavior | Website Improvement & Analytics | Consent |
| Support Conversations | Dispute Resolution & Quality Control | Legitimate Interest |
Ep11 may send you emails or SMS messages about new offers, bonuses, and updates. You can opt out at any time through your account settings or by clicking the Unsubscribe link.
To protect your data at ep11, we employ industry-leading technology and processes at both the technical and administrative levels.
Bank-grade encryption applied to all data transmissions.
Stored data is also kept in encrypted form.
24/7 system monitoring and anomaly detection.
Only authorised personnel have access to your data.
OTP verification at login is optional but strongly recommended.
Annual audits conducted by third-party experts.
In the event of a data breach, ep11 will notify affected members within 72 hours via email and SMS, and will take immediate remedial action.
Ep11 uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your experience.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
As a registered member of ep11, you have several important rights regarding your personal data. To exercise any of these rights, please reach out to our Support Team.
You may request to see what personal information ep11 holds about you. A response will be provided within 30 days.
You may request corrections to any inaccurate or outdated information.
In certain circumstances, you may request that your data be deleted.
You may object to the use of your information for specific purposes.
You can download your data in a readable, portable format.
You can request that we restrict the use of your data rather than delete it entirely.
To exercise any of your data rights, email us at support@ep11.bet or reach out via live chat. We will respond within 30 business days of verifying your identity.
Ep11 is fully committed to protecting children and minors. Our platform is strictly prohibited for anyone under the age of 18.
If you suspect your child has created an account on ep11, please contact us immediately at support@ep11.bet. We will take swift action.
Ep11 does not retain any data beyond the specified period. A defined retention duration is set for each category of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of your account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | AML Compliance |
| Betting History | 3 Years | Dispute Resolution Requirements |
| Support Conversations | 2 Years | Quality Control & Auditing |
| Browsing Logs | 90 Days | Security Monitoring |
| Marketing Consent | Until Consent Is Withdrawn | Your Preferences |
For any privacy-related questions, requests, or complaints, please reach out to ep11's dedicated Privacy Team.
If significant changes are made to this Privacy Policy, ep11 will notify you in advance via email or platform notification. Your consent will be obtained before any updated policy takes effect.
Your personal information is protected with the highest level of security at ep11. Register with confidence and enjoy the best betting experience in Bangladesh.
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