EP11 FAQ – Answers to All Your Frequently Asked Questions in One Place

You can register with just a mobile number and OTP — no documents required. However, for withdrawals exceeding ৳10,000, National ID Card (NID) to complete KYC.

To open an account on ep11, you must be 18 years or older is required. This is a legal obligation and part of our responsible betting policy. Providing false information during age verification will result in permanent account closure.

No. At ep11, each person may only open one account can be opened. Creating multiple accounts is strictly prohibited. If detected, all accounts will be suspended and balances may be forfeited.

at the bottom of the registration form "Referral Code (Optional)" there is a field for a referral name. If a friend or acquaintance has given you an ep11 referral code, enter it there. Both parties will receive a bonus when a referral code is used.

First, wait 60 seconds. If it still hasn't arrived, "Resend" button. Make sure your number is correct. If the problem persists, email us at support@ep11.bet or reach out via live chat.

After submitting your KYC documents, verification is typically completed 1 to 24 hours for verification to be completed. It's faster on business days. Once your KYC is approved, a confirmation will be sent via SMS and email.

on the login page Enter your mobile number or email and password. Alternatively, use the OTP login option to sign in without a password. Logging into ep11 takes just a few seconds.

on the login page "Forgot your password?" Click the link. Enter your registered mobile number and an OTP will be sent to you. Verify with the OTP and set a new password. The whole process takes just 2 minutes.

If you enter the wrong password multiple times, ep11 will temporarily lock your account for security purposes. 30 minutes then try again. You can also log in using OTP. If the issue persists, please contact support.

Yes, you can be logged in to ep11 on both mobile and desktop at the same time. For your security, you'll receive an SMS alert if a login is detected from an unrecognized device. If you notice any unfamiliar login activity, change your password immediately.

Contact ep11 Support via Live Chat to change your number. You'll need to provide your old and new numbers along with identity verification details. Typically, 24 hours will be updated within.

"Remember Login" Enabling this option keeps you logged in automatically on the same device for up to 30 days. Avoid using it on shared or public devices. It is safe to use on your personal device.

after registering on ep11 First Deposit your first deposit automatically unlocks a 200% Welcome Bonus. A minimum deposit of ৳500 is required, and you can receive up to ৳10,000 in bonus funds. No promo code needed.

For the Welcome Bonus, 3x Wagering Terms apply. That is, you must wager 3x the bonus amount before it becomes withdrawable. Example: if you receive a ৳2,000 bonus, you must place ৳6,000 in bets. For details, Terms & Conditions available.

Every Monday, ep11 offers a cashback on the previous week's net losses 15% Cashback is credited to your account automatically. It applies to all members — no separate application needed.

For every successful referral, you'll receive ৳500 you'll receive a referral bonus. The referred friend must register and make their first deposit. There's no cap on referral bonuses — the more you refer, the more you earn.

After registration, your account 50 Free Spins will be credited. Log in and go to the "Bonus" section to claim your free spins. They can be used on selected slot games and will expire if not used within 7 days.

A bonus may be cancelled for several reasons: if wagering requirements are not met within the specified timeframe, if multiple accounts are used, or if bonus terms are violated. For more details, Bonus Page See details.

ep11 VIP members enjoy exclusive cashback, a dedicated account manager, faster withdrawals, exclusive tournaments, and special birthday bonuses. VIP points accumulate automatically the more you bet.

Yes, ep11 offers a daily deposit bonus 10% Bonus available automatically — no separate claim required. You can receive up to ৳500 in deposit bonus per day.

Log In → Deposit Click the button → Select the bKash option → Enter the amount → Send money to ep11's bKash number → Enter the transaction ID → Confirm. Typically, 1–3 minutes balance will be updated within.

Minimum deposit at ep11 ৳100 and maximum daily deposit ৳5,00,000. Limits may vary depending on the payment method. For details, on the Payment page See details.

Withdrawals for KYC-verified members are typically processed 5 minutes to 2 hours to process. It may take slightly longer late at night. All withdrawals are completed within a maximum of 24 hours.

Yes, ep11 also accepts payments beyond bKash — Nagad, Rocket, Bank Transfer & Card available for both deposits and withdrawals. All payment methods support both deposit and withdrawal transactions.

ep11 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad/Rocket) may deduct a small fee on Send Money transactions, as per their own policy.

Withdrawals under ৳10,000 are possible without KYC. However, for withdrawals of ৳10,000 or more, KYC Required. Completing KYC makes withdrawals even faster.

Wait 10 minutes first and refresh the page. If it still hasn't appeared, contact support with your transaction Screenshot contact us via Live Chat. Share your transaction ID, date, and amount for a faster resolution.

Yes, for security reasons, withdrawals on ep11 are only processed to your registered payment method is possible. To send funds to a different number, you must first update your payment number in Account Settings.

on ep11 Cricket, Football, Tennis, Badminton, Basketball, Volleyball, Hockey and 50+ more sports available for betting. Live betting, pre-match betting, and virtual sports are all included.

Live betting lets you place real-time bets on matches already in progress. Odds update as the game unfolds, and you can place a bet at any moment. With live betting on ep11, Cash Out option is also available.

On your betting slip during the match, Cash Out button will be displayed. Based on the current situation, you'll be presented with an offer — if you accept, your winnings at that moment will be credited to your account. It's a way to secure some profit before the full result is settled.

Minimum Bet on ep11 ৳10 and maximum bet limits vary by game and market. Typically, you can bet up to ৳1,00,000 on a single event. For more details, on the Betting page available.

When a match is cancelled or abandoned, ep11 typically refunds the bet amount Full Refund . However, in certain markets, results may stand if a match reaches a specific point in play. Rules Terms & Conditions for more details.

An Accumulator (or Parlay) bet combines multiple selections into a single bet. If all selections win, the returns are significantly higher. At ep11, the maximum is 15 selections can be placed in an accumulator bet.

Log In → My Account → Betting History. Here you can view all active, won, and lost bets. You can filter by date and access detailed information on each bet.

on ep11 Live Casino (Baccarat, Roulette, Blackjack), Slot Games, Crash Game, Fishing Games, Lottery, Card Games and much more. A total of 1,000+ games available.

Yes, ep11's Live Casino is fully accessible from Bangladesh. You can play Live Baccarat, Roulette, and Blackjack with real dealers, complete with HD video streaming and chat support in Bengali.

In a crash game, a multiplier keeps climbing and can crash at any moment. Place your bet, and as the multiplier rises, Cash Out . If you don't cash out before the crash, your bet is lost. It's a game of quick decisions!

All Games on ep11 Certified RNG (Random Number Generator) system-operated and audited by third parties. Live Casino games are played with real dealers, making them completely fair.

New games are added to ep11 almost every week. on the New Games page Be the first to hear about new games. New releases often come with special bonuses and free spin offers.

Clear your browser cache and refresh the page. Try a different browser or the ep11 app. Check your internet connection. If the problem persists, contact support.

Yes, ep11 keeps all your personal information 256-bit SSL encryption keeps it secure. Your information is never shared with any third party. For details, Privacy Policy Read more.

Log In → Account Settings → Security → Enable 2FA. You can activate it by sending an OTP to your mobile number. Once 2FA is enabled, an additional OTP will be required at every login.

Contact ep11 support immediately and request a temporary account suspension. Change your password and enable 2FA. Log out from the device that was compromised.

No. ep11 will never ask for your password via SMS, email, or phone. If anyone claims to be from ep11 and requests your password, it's a scam. Report it to support immediately.

Settings → Responsible Betting → Permanent Self-Exclusion. Please withdraw your current balance before proceeding. This decision cannot be reversed. Details Responsible Gaming page Read more.

The ep11 Android app directly ep11 App page available for download. Also available on the Google Play Store. iOS users can open ep11 in Safari and tap "Add to Home Screen" for an app-like experience.

Yes, the ep11 app includes all the features available on the website. As an added benefit, Fingerprint Login, push notifications, fast loading, and a mobile-optimized gaming experience.

Log in to the ep11 app using your existing account credentials — no separate password is needed. In the app, Biometric Login (fingerprint/Face ID) for a faster login experience without the hassle of typing your password.